Richard Hart

Head of Something @ Somewhere
Kent, UK

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Ivory Towers pt. 2

I was thinking some more about my post yesterday on Ivory Towers. Not being on the front lines not only means that you don’t get the lay-of-the-land, but you can’t get a sense of the morale of your people. I’m sure that no one would be enthusiastic about being ordered to march to their own demise. And when you’ve been told to shut-up and to stop being negative, what can you do but put your head down and blindly follow orders. Not exactly the most productive environment to work in. I’ve been watching “Undercover Boss” recently, and nearly every boss is surprised when they find the people at the bottom have very low morale. That the orders they pass down the line just end up causing more problems, lower productivity and lower quality offerings. It’s a classic case of bosses living in their Ivory Towers and thinking that all is well is good, while the people at the bottom grumble and can see all the problems before them. Reminds me in a way of the Cylon rebellion against their makers and in the end against their masters. You can never excel when you feel like you’ve been set-up to fail.